What the App accesses
The App requests no access to your products, orders, customers or other store data. It only uses Shopify's billing system to manage your subscription, and stores your bar settings (free shipping goal, messages, colors and display options you enter) in private app data on your Shopify store, so your theme can display the bar.
What we store on our servers
- Your shop domain, and the Shopify access and refresh tokens needed to authenticate API requests
- Whether your subscription or free trial is active, when your free trial started, and when the App was installed
- Server logs that record your shop domain alongside technical events (for example webhooks received), used only to operate and troubleshoot the App
We do not collect, store or process any personal data of your customers.
Your storefront visitors
To show how far a shopper is from free shipping, the bar reads the current cart total in the shopper's own browser, from your store. That information stays in the browser: the App sets no cookies, runs no tracking or analytics, and sends no visitor or cart data to our servers.
If you let shoppers close the bar, that choice is remembered only for their current visit, in the browser's session storage (not a cookie). It never leaves the browser and is cleared when the tab is closed.
Data retention and deletion
When you uninstall the App, Shopify removes the App's stored bar settings from your store, and we delete your access token right away. Shopify's mandatory privacy webhooks (customer data request, customer redact and shop redact) are supported; because we hold no customer data, the customer requests need no action, and all remaining shop data is permanently deleted when we receive the shop redact request (48 hours after uninstall). Server logs are kept only as long as needed to troubleshoot the App and are deleted periodically.
Your rights
You can ask us at any time what data we hold about your shop, or ask us to delete it, by emailing the address below. Data is used only to provide the App and is never sold or shared with third parties.
Contact
Questions about this policy: support@matrixinnsolutions.com